Complete Managed Hosting
We are your one stop web solution providing professional easy to use websites, fully managed premium hosting, domain names and world class email marketing.
What we promise.
You are dealing with one business for all your web needs. We do not outsource and leave you in the dark. If something goes wrong, we fix it. You need something done, we do it. You need a question answered, we help you. You need support, we provide it.
We manage your hosting for you:- we don’t outsource you to another hosting business with hopeless support because we host your website on our server.
We simply guarantee your complete satisfaction or your money back. (to date no one has requested this)
Extreme Support
We are fanatical about customer support, simply you are number one and are treated as such not as a number but as a person. We offer personal one on one service via email, support tickets, phone, online chat and skype assistance and respond immediately during normal office hours. Email and support ticket requests within a few hours outside normal business hours. You do not deal with hard to understand people, we speak real English with no geek talk.
Fully Managed Hosting
Software Management :- All software that comes installed on your hosting account including the control panel, as well as a variety of other commonly used hosting software packages are proactively updated. Additionally, we provide proactive security updates to ensure your hosting account is always secure. The server has 'ServerSheild Hardening' a comprehensive set of services and tools designed to enhance the security, performance and reliability of your hosting environment. It includes an advanced firewall, e-mail anti-virus and anti-spam systems, HTTP DOS and intrusion protection, kernel and file system hardening and more. This is fully managed for you to ensure maximum protection without decrease in speed or accessibility.
Firewall and Brute Force Protection :- Advanced Firewall (CSF) is installed and configured on your hosting server. All ports which are not needed for operation of the server are blocked off, and we employ both ingress and egress filtering methods to provide the highest level of protection against attacks. The firewall automatically updates using the Spamhaus DROP list to block traffic consisting of stolen 'zombie' netblocks and netblocks controlled entirely by professional spammers. We also configure Brute Force/Login Failure Detection (LFD) which detect brute force login attacks against your hosting server and then works with APF to block the attacker. Additionally, CPHulk is enabled which protects against brute force attacks directed at cPanel services.
Proactive Monitoring
We provide advanced monitoring for your server and the services on it. Each server comes with 24/7/365 monitoring as well as proactive response to any downed services. Sleep soundly knowing Aus Website Hosting is watching your hosting environment. Aus Website Hosting unique monitoring system provides multiple levels of monitoring to ensure that your server has maximum uptime. These systems run both internally and externally of your hosting environment for redundancy.
At the network level, we employ both service and server monitoring. Your hosting server and all of the services are checked for availability every 5 minutes. If a problem is detected, our staff is immediately paged so they can begin correcting the issue. This is done automatically without needing your intervention.
At the server level, we install various custom software packages which detect processes which have failed or hung and attempts to restart them. In case the service does not restart, it begins checking for various common problems, fixes any found problems, and restarts the service. In case it cannot restart the services or fix the issue, our support staff is notified so they can began working on correcting the issue. Hardware health is also tested and our staff is notified of any problems, such as a failed disk in a RAID array, before system health can be seriously impacted.
Spam Prevention and Anti-Virus Protection
Your hosting server is configured to scan all email for malicious software using ClamAV. This software currently detects over 60.000 viruses, worms and trojans and is used by major enterprises and Universities worldwide. We configure your hosting server to perform anti-virus definition updates hourly to ensure your server is always protected.
Aus Website Hosting uses a variety of highly effective methods to prevent spam on your server. The first is the use of Realtime Blackhole Lists (RBLs) for spam prevention. We configure your server to use a hand-picked selection of RBLs which block known spam-hosts, open proxy servers, open mail relays, hijacked/infected servers and the like from sending mail to your server. The RBL selection was designed to eliminate spam without blocking legitimate mail. We also harden the mail server configuration as another layer in spam prevention.
We employ advanced spam filtering techniques such as an Optical Character Recognition engine to detect spam in email as images/PDF, checksum-based collaborative filtering technology, and SMTP dictionary attack protection. We also install a custom hand-selected set of rules for SpamAssassin and ClamAV which greatly increase their rate of detection.
Extreme Backup
We provide backup of your hosting account daily as well as weekly and monthly on Premium Hosting to provide a high level of securing your data and efficient restoration if needed. You are also able to backup all files and settings including email account settings through your control panel.
